When it comes to booking a holiday, it's always best to ask as many questions as you can think of, either in an email or over the phone. The more you know, the more you can relax and enjoy yourself, and here at Bolero, we are always available to help with any enquiry you have about the holiday park, about Bolero and it's range of accommodation, travelling to Italy, getting to Union Lido from the airport or any general questions you may have, we are happy to help.
We thought it may be useful for us to list answers to some of the most requested questions we've been asked over the past 30 years. We have split the questions up into sections that may help you quickly identify an answer to something you presently wish to ask. Just hover / click on the corresponding question below to view the answer, and hopefully this will help with your planning.
We can of course discuss anything with you directly over email or the phone via +44 1642 714000 so feel free to contact us during open hours Mon-Fri, 09.00 - 17.00, or if we are closed you can leave an answerphone message and we will get back to you at the next earliest opportunity.
The Union Lido holiday park is located near Cavallino, on the Venice Peninsular. This provides easy access to Venice and the surrounding islands. You can view the Google Map location below.
Thanks to Google Earth, we can show you exactly where Bolero is at Union Lido. Watch the video to discover our centrally positioned location. We have 47 mobile homes located here, close to amenities, and within short walking distances to all of the Union Lido parks main attractions.
We maintain the mobile home accommodation to a level that makes it feel like you are the first family to use the accommodation the moment you step in. Quality is assured regardless of which model you choose. It mainly depends on your family size (apart from the Sorrento which stands in a class of it's own against the other models), and the layout you want from your accommodation.
For families of 4 and below, you have access to our full range of accommodation, including the smaller Murano mobile home (suitable for couples and families up to 4 persons) and the larger 3 bedroom models, including the mid-size Venezia, the larger Torcello or the newest luxury model in the Bolero crown, the Sorrento. You can click on each of the names to view more about them, see layout plans and even find out more about what each mobile home is equipped with, and more about our linen and beach towel hire packages.
For families of 5 or 6 (6 is the maximum Bolero can accept in any of our 3 bedroom mobile home models irrespective of age) the Venezia, Torcello and Sorrento mobile homes offer the perfect amount of space and accompanying comfort throughout your stay.
All of the Bolero accommodation has air-conditioning as standard, along with an outside terraced area with an overhead canopy, lockable gate and a table and chair set. The Sorrento has a newly developed terrace, along with an extra rattan seating area.
Yes, Bolero can accommodate all ages. In the twin room(s) of the accommodation we can remove a single bed to provide a cot (must be pre-booked) which comes with it's own linen, and is prepared before you arrive. For those children transitioning from a cot to a single bed, we can provide a cot-side (free of charge) to provide extra security and peace of mind. For those wishing to bring their own travel cot, we can remove the single bed in advance of your arrival (this will be confirmed during the booking stage or at least 4 weeks before your arrival)
Union Lido prides itself on being one of the most family friendly holiday parks you could wish for, depending on your holiday needs / wants, Union Lido adapts to suit you. From a simple spot on a private beach with the occasional ice-cream vendor passing by, to a full on work out at the gym, or a scuba diving lesson, football training, horse-riding or maybe just a few laps of the pool and a meal out at one of the many restaurants whilst listening to a live band is all you need.
For children, Union Lido runs kid clubs for all ages, with arts, crafts, sports and even song and dance, for teens they have social venues, a 4d cinema, arcades, theme parks and the all important wifi!. You'll find yourself spoilt for choice at Union Lido, so rest assured, it's balanced to meet the needs of all ages.
The area around Union lido is natural forestry which is further surrounded by lagoons that span the peninsular. This provides the perfect breeding ground for Mosquitoes. Union Lido devotes a lot of time to minimise the population at the holiday park, focusing their attention on the trees above using eco-friendly methods. However, Union Lido can only do so much to distract them from their natural desires, so chances are you may get bitten. We recommend the methods that help work, including lotions, sprays, wristbands which can work really well for some, and have almost no effect on others. We ask that if you are using products with deet, please apply them away from anywhere they could potentially stain the inside or outside of the mobile home. We also recommend a curtain / blind check before settling down on an evening just to be sure no uninvited guest may have entered the accommodation.
The short answer is no, you do not need a car to enjoy the area around the Union Lido holiday park as the public transport system is so good, unless you wished to drive right out or the locality, 3-4 hour away to visit Verona or perhaps out to Lake Garda. That said, Bolero can offer 1 parking space for 1 vehicle per booking, so if you did wish to drive or hire a car from the airport, we can accommodate this.
When making a full reservation (once the holiday season's full prices are released online) you can either use the Bolero Holidays online reservation system, or book via the UK office over the phone or by email. For those wishing to use the online service, the Bolero search tool above will help you to find the dates and accommodation that suit, and an online reservation system will take you through the booking process step by step, collecting important data before finally requesting a non-refundable deposit of £200 / 200€ to secure the booking using a valid credit / debit card.
Following this, Bolero will send you a full confirmation holiday invoice which will total the holiday cost, along with a balance due date 8 weeks before you travel.
Bolero offers a minimum stay of 7 nights from mid May until early September. Before and after this period, we can be more flexible with those wishing to stay 10 or 12 nights for example, but from mid May until September, all holidays are booked in 7, 14, 21 or 28 night blocks only. We aim to provide 14 nights as the standard holiday stay, but we can offer 1 week stays on some dates, or 3 to 4 week stays if availability permits. For any bookings of 21 days or more, we would require double the standard deposit.
Based on availability, Bolero can offer 4 arrival days during the week. Holidays in the Torcello, Venezia, or Murano mobile homes can begin on Thursday, Friday, Saturday or Sunday and booked in blocks of 7 nights (unless otherwise agreed directly with the UK office). For those wishing to reserve the Sorrento mobile home, arrivals are presently focused on Saturday or Sunday arrival days only.
Bolero offers a variety of optional extras you can pre-book, including linen packs for the double and single beds, which includes sheets, pillowcases, duvet and cover along with shower towels (4 in the double pack, 2 in the single packs) - You can also book beach towels (they come in packs of 2), cots (which comes prepared with it's own linen), highchairs and pushchairs. The pricing for these items are listed on the mobile home accommodation pages, alongside the inventory list.
All holiday balances are due to be paid 8 weeks before you arrive at Union Lido. We print this date on the bottom of your holiday confirmation invoice when you pay your full deposit. You can then decide how you wish to pay for your holiday, either in as many instalments as you wish, or as a single payment on or before the due date.
Payments can be made online or over the phone using a valid debit / credit card, or via bank transfer (banking details are printed on your holiday confirmation) Any balances left unpaid 7 days after the due date may be cancelled without notification.
Bolero provides holiday confirmation invoices which show the holiday details, the number of persons booked, pricing including any discounts if applicable, and any optional extras you may have booked. The holiday confirmation also shows the balance and due date. This information is normally delivered to you by email in the form of a PDF document, but can be posted out if you do not use email. Once the holiday balance is settled on or before the 8 week due date (printed on the holiday confirmation), you are sent a holiday voucher approximately 4 weeks before you travel to Union Lido.
The voucher explains the arrival and departure system with Union Lido and Bolero, and includes information on your holiday, travel details and lists the names of all those arriving. This must be printed off and taken with you to verify you as a Bolero customer, with Union Lido when you arrive.
You have a number of options available when you land at either Marco Polo airport or Treviso. You can either pre-book a taxi transfer, pick up a hire car, get a bus, or travel (if landing at Marco Polo) via the water ferries through Venice. You can read more about these options on our Airport Transfers page.
For those arriving by taxi between the hours of 08.00 - 13.00 or 15.00 - 23.00, please ensure you confirm with the driver that you are to be dropped off at the Bolero reception after your check in at the main entrance of Union Lido. It must be noted that any taxi company arriving during normal opening hours can proceed after this initial check-in to the Bolero reception area. Any taxi company stating they are not allowed to do this are incorrect, so please ensure you tell them to drop you at the Bolero reception office.
If you are arriving by taxi between the hours of 13.00 - 15.00, the gates will be closed to vehicular traffic, therefore Union Lido will provide a free shuttle service from the entrance of the holiday park to the Bolero reception office. If you require a shuttle service from the Bolero reception office back to the main entrance at the end of your holiday to meet a taxi back to the airport, Union Lido charge 1€ per person for this service. This must be pre-booked during your holiday via the Union Lido information office in the main square.
For those arriving by public transport, Union Lido provides a free shuttle service from the entrance of the holiday park to the Bolero reception office. If you require a shuttle service from the Bolero reception office back to the main entrance at the end of your holiday to board public transport back to the airport, Union Lido charge 1€ per person for this service. This must be pre-booked during your holiday via the Union Lido information office in the main square.
The Union Lido Holiday Park is open from 08.00 until 23.00 and it must be noted that any vehicle arrivals cannot be accepted before 11.00 or after 23.00, and also vehicles are not allowed to enter the site between 13.00 and 15.00. During these times, there is a car park available at the entrance to the park. Bolero Holidays can only provide parking for one vehicle. If you plan to arrive with more than one vehicle, you will need to park in the outside car park across the road from Union Lido and you will be charged by Union Lido.
For all families bringing children that are not their own (for example If you are bringing your grandchildren, or your son/daughter is bringing a friend, or perhaps a nephew or niece) you will need to bring signed authorisation to Union Lido to verify your parental responsibility for that child. Bolero will provide access to this form on email confirmations we send with documentation closer to the holiday time, but you can also download this form directly here:
Download Parental Authorisation Form
When you arrive at the main entrance to Union Lido, you will visit their office to check-in with Union Lido first. They will ask to see your Bolero voucher, then either ask you to complete a registration form, or request the code provided to you if you chose to use their online service to complete the registration in advance before you arrived. Once the details have been verified, Union Lido will request the passports of all those staying, and then issue you with your park passes, wristbands and provide details on where Bolero is in relation to the main entrance on a map. You will then travel from there onto Union Lido (either back in the taxi you arrived in, or driving in (if the gates are open to vehicles when you arrive) and down to the Bolero holidays reception.
Once there, you will be greeted by our staff and if your unit is ready we can begin the check-in process, but if not, the team will advise a time for you to return to the office to check-in, leaving you time to explore the park, or get something to eat whilst you wait. If the unit is ready, the team will take you into our reception office and check your voucher, note your park pass numbers, and then request the cleaning / damages deposit before issuing your accommodation key, then taking you round to your holiday accommodation, help familiarise you with it before leaving you to enjoy your holiday!
Union Lido will request your passport(s) when you arrive and store them during your stay on the park, returning them to you on the day you leave the holiday park. You can request them back 24/48 hours after your arrive if you wish. Just return to the Union Lido office to begin the process of returning them to you. Union Lido will require some form of security from you to do this, such as a credit card number.
The normal check in time is 16.00, however if you arrive earlier, please come directly to the Bolero reception where we will be able to give you an approximate time when your accommodation will be ready (this may not be possible during busy periods and 4pm will be the standard check-in time). This will enable you to check in at the Bolero reception office and use the facilities on the park until your accommodation is available.
When you book with Bolero, we ask you for travel information, which includes flight information and arrival / departure times. Our terms and conditions state that any flights landing at 21.30 must be pre-authorised with our UK office prior to booking them. Any flights that result in you arriving at the holiday park after 23.00 may not be accepted, and alternative overnight accommodation for that late arrival would need to be sourced elsewhere by yourself. Any flights that are delayed and are out of your control are exempt to this ruling. Bolero can monitor live flight schedules to ensure measures are in place to accommodate your arrival at Union Lido if a delay beyond your control does occur, which forces you to arrive after the cut off point of 23.00.
Yes! Bolero can provide an electric BBQ to be used at your accommodation. You can hire this at cost per day via our Bolero reception office. We will bring, setup and clear away once you've finished with it.
Although Bolero does not hire bikes directly, you can hire a bike from a local company based in Ca’Ballarin, a short walk from the Union Lido holiday park. Bolero can provide you with info on scenic routes in the area, and maps to help guide you around. Why not visit the weekly markets, or head down to Lido di Jesolo for a meal in one of the numerous bars and restaurants
Bolero does provide a hairdryer in all accommodation, but if you have specific styling requirements that only your hairdryer can provide, you can bring your own, but please ensure you bring a continental adapter.
Our mobile homes are all built in Europe, so they come with continental 2 pin sockets, so please bring adapters with you. If you do forget, they are readily available in the camping shop/airport(s) when you arrive should need to purchase any.
Yes, Union Lido is placed close to the ferry port of Punta Sabbioni where you can get a ferry across to Venice and it's main islands of Burano, Murano and Torcello. You can purchase a 'hopper' ticket from the Union Lido information office in the main square which will allow you to use the bus and ferries around Venice to travel almost everywhere this amazing location has to offer for either 12 or 24 hours. You can get a bus from Union Lido direct to the ferry port, and from there a ferry across to wherever you wish to visit first! It takes roughly 90 minutes to get to Venice, and offers a very scenic way to travel.
The check out process from Bolero and Union Lido begins the day before departure. Union Lido ask that you visit their check-out offices near the main gate to tell them you are departing the following day. They will process your holiday details, and you will then pay the tourist tax and receive a receipt for this. Please keep this receipt for your departure day as you will need to show this to main gate when departing before handing in your passes and bracelets issued on check-in.
On the morning of departure, please vacate your accommodation between 08.00 - 10.00. For those leaving on early flights, please inform Bolero staff so they can be available to check you out earlier if required. The Bolero holiday courier will check your accommodation to confirm no damage / extensive cleaning is required prior to returning the cleaning/damages deposit.
When leaving Union Lido, please stop at the main gate to show your receipt, hand in your passes and receive your security documentation back (normally your passports)
On the day of departure, we ask that you perform the following tasks to help maintain the clean and welcome environment you received on arrival, and to help our team maintain an efficient service for all changeover days.
* All used pots/pans/equipment have been washed and returned to their original locations.
* All rooms have been swept out.
* Bathroom / sink area has been cleaned.
* All personal belongings have been removed.
* All rubbish has been removed and disposed of correctly.
* All hire equipment or borrowed items have been returned.
* It would also be helpful if you could defrost your fridge the night before departure.
* Dishwasher emptied and all items returned to their original locations (Sorrento only)
If you require anything to help with cleaning, please ask at our reception.
If you are departing by taxi, the normal procedure is for the taxi to pick you up from the Bolero reception office (during normal Union Lido operating hours) but if your taxi is coming for you during 13.00 - 15.00, you will need to meet the taxi at the main gate. You can request a shuttle service from the Union Lido information office (charged at 1€ per person) or walk to the main gate to meet the taxi if you prefer.
If you are departing by public transport. If you require a shuttle service from the Bolero reception office back to the main entrance at the end of your holiday to board public transport back to the airport, Union Lido charge 1€ per person for this service. This must be pre-booked during your holiday via the Union Lido information office in the main square. You can walk if you prefer to the main gate to board a bus back to the airport.
If you are departing by your own car or hire car back to the airport, Union Lido rules state that all vehicles depart the site by 10am, to maintain a fluid parking situation for all those new vehicles arriving that day. Any vehicles still on Union Lido beyond 10am will be subject to a fine. Anyone note leaving by car (taxi / bus departures) can remain on site after 10am, but wont have access to the mobile home.