Terms and Conditions

These booking conditions form the basis of your contract with Bolero Holidays Italy Ltd, a private limited company duly incorporated under the laws of England with company number 12245864 and registered office address of 9 Felbrigg lane, Ingleby Barwick, Stockton on Tees, TS17 0XT. Bolero Holidays Italy Ltd is acting on behalf of Bolero Den Srl as a booking agent. Bolero Holidays is the trading name of Bolero Den Srl, a company duly incorporated under Italian law, with a registered office at 258 Via Fausta, 30013, Cavallino-Treporti with company number 04775060272.

Making A Bolero and Union Lido Booking

When booking a Bolero mobile home, please note the maximum number of persons able to stay in the following units are:

* Sorrento - 6 persons only
* Torcello - 6 persons only
* Venezia - 6 persons only
* Murano - 4 persons only

We are unable to accept any bookings where the total number of persons in the unit exceeds the above numbers (including children or babies).

Booking via the office

When booking offline (either over the phone or by email), you will complete a booking form, then pay a non-refundable deposit of £200 / 200€ on receipt of the holiday confirmation from Bolero Holidays Italy Ltd by email.

Booking via the website & Booking Via the UK office

When booking online, you will pay a non-refundable deposit of £200 / €200. You will then be sent a holiday confirmation at which stage a contract will exist between you and Bolero Holidays Italy Ltd. Your final balance should be received no later than 8 weeks before the start of your holiday. If payment is not received by this time Bolero Holidays Italy Ltd reserves the right to cancel the holiday booking. In this case the normal cancellation charges will apply. (See cancellation section below) 

Bookings made less than 8 weeks before departure are to be paid in full at the time of booking. For last minute bookings we may insist on payment by credit or debit card. On receipt of your full balance we will send you a final confirmation and approximately 4 weeks before you depart for Italy, we will send you an accommodation voucher. The party leader is responsible for making all payments on behalf of the other party members. All mobile homes must be occupied by a legally responsible adult. Union Lido is not suitable for groups of young single people and we will not accept such bookings. If you are in any doubt about this you should tell us at the time of booking about the composition of your party, otherwise you may be refused entry to the holiday park. Only guests notified to Bolero Holidays Italy Ltd will be admitted onto the park. We are not responsible for any loss of enjoyment or disruption to your holiday due to any information that you fail to disclose to us, at the time of booking. We reserve the right to refuse any booking.

Data Protection

In order to provide you with our services it is necessary to collect certain information about you and your party. These details can include the names and ages of party members, a postal and e-mail address, bank or credit card details, special health issues and any other information necessary for the successful completion of your holiday. We take strict measures to protect your personal data and we never pass on such data to any external agencies. No credit or debit card details are stored with Bolero, but our payment gateaway (provided by Sagepay) does record the transaction information, including date, time and amount processed. When you request a service from us we have to pass on selected items of your personal data to the holiday park. Under the provision of the 1998 Data Protection Act you have the right to receive a copy of the information held about you by Bolero Holidays Italy Ltd. You have the right to change that information. We may charge an administration fee for such services. If you no longer wish to remain on our database please inform us in writing.


If you wish to cancel your booking you must notify Bolero Holidays Italy Ltd in writing. On the date that written notification is received the following cancellation charges apply, expressed as a percentage of the total holiday cost.

57+ days before holiday date: Non Refundable Deposit Only
56-29 days before holiday date: 30%
28-15 days before holiday date: 60%
14-1 days before holiday date: 100%

We recommend that you take out travel insurance as most policies cover you for many of the instances where cancellation is necessary.

Changing your Booking

If you have to amend any details of your booking after it has been confirmed you should contact us as soon as possible. We will do our best to accommodate your request but we cannot guarantee this.

Our amendment fees are £50 to changes notified to us over 8 weeks prior to the holiday date and £100 within 8 weeks of the holiday date or during your holiday. You will also be charged for any increased costs arising from the changes that you make to your holiday booking e.g. upgrades . If you reduce the number of nights on the original booking or change to a lower grade of accommodation you will still be liable to pay for the whole holiday as booked.

If you move your departure date by more than 7 days we will treat the original booking as cancelled with the appropriate cancellation charges applicable. If we cannot make your requested change and you do not wish to continue with your holiday then your booking will be deemed as cancelled with effect from the date that the change was requested and the normal cancellation charge will be levied.

Changes by Us

In the unlikely event of unforeseen circumstances causing Bolero Holidays to alter your holiday details, we will inform you as soon as possible. If this results in a major change to your holiday, a suitable alternative will be offered if available, or, if this is not acceptable, Bolero will offer you a full refund.

Our Responsibilities

At Bolero Holidays Italy Ltd we have done our utmost to ensure that the contents of the website are correct. No liability will be accepted for any event beyond the control of Bolero Holidays Italy Ltd such as war, riots, adverse weather and other acts of God or similar events. 

Arrival & Departure at Union Lido

The Union Lido Holiday Park is open from 08.00 until 23.00 and it must be noted that any vehicle arrivals cannot be accepted before 11.00 or after 23.00. All mobile home accommodation will be available from 16.00 – 23.00. You should aim to arrive at the Union Lido park between the approximate hours of 16.00 - *23.00. If you arrive before 16.00 hours please report to the Bolero Holidays site manager at the Bolero reception. To help with planning, it is necessary for you to advise us of your expected arrival time and if you experience any delays. Please note that Union Lido is closed to vehicular traffic between the hours of 13.00 and 15.00 hours and 23.00 and 08.00 hours. If you arrive within these times, it will be necessary to leave your car in the perimeter parking area at the entrance to Union Lido and you can collect the car later. No arrivals will be accepted after 23.00 hours. If you fail to arrive on the day specified on your confirmation you should inform us of your new arrival details within 24 hours. If you do not do this, we reserve the right to treat the booking as cancelled. 

On your departure day, you should vacate your accommodation between *07.00 and 10.00. Bolero reserves the right to enter and clear the accommodation from 10.00 hours in order to prepare for the next guests. If you are departing Union Lido by car, you must leave Union Lido by 10.00. For those who do not have a car (leaving by taxi or public transport), you will be allowed to stay on Union Lido after 10.00 once you have confirmed with Union Lido your flight details. 

* Flight arrivals after 21.30 must be pre-authorised with the UK office.
** A compulsory early departure cleaning charge of £30 / 30€ will be applied to all check-outs before 07.00.

Your Mobile Home Accommodation

On booking you agree to accept the accommodation allocated to you, irrespective of any special requests notified to Bolero Holidays Italy Ltd at the time of booking. Special requests will be noted by Bolero Holidays Italy Ltd but can never be guaranteed. If you are not happy with the condition or cleanliness of your accommodation you should report this at the Bolero Holidays reception as soon as possible. 

It is your responsibility to look after your accommodation and equipment during your holiday. You will be liable for any damage that you or your party cause to your accommodation or equipment. The mobile homes are prepared prior to your arrival, and on arrival, you are required to pay £100 / 100€ cleaning and breakages deposit during check-in. The deposit will be returned at the end of your holiday provided you have left your mobile home in a clean and tidy condition and no intentional damage has occurred to the mobile home or equipment when inspected by our on-site staff. If you do not clean or tidy your accommodation, £30 / 30€ will be deducted from the cleaning and breakages deposit.

If required, cleaning products are available free from the Bolero reception office. Any damage that has occurred to the accommodation will be assessed and charged accordingly. All accommodation is non-smoking and if there is any evidence that any member of your party has smoked or vaped in the mobile home, £30 / 30€ will be deducted from the cleaning and breakages deposit.

Union Lido Holiday Rules

Bolero Holidays Italy Ltd has no control over the running of the park. Whilst great care has been taken to ensure the accuracy of descriptions, Union Lido may change or withdraw facilities at it’s own discretion. You and your party must obey the rules and regulations of Union Lido. You are also expected to show consideration to other guests.

If you or any members of your party act in a manner that causes danger or annoyance to other people, Bolero Holidays, or the Union Lido site management reserve the right to ask your party to leave the park. In these circumstances no refunds will be given. At all times, you are responsible for supervising any of your party members under the age of 21. Unless your child is partaking in a supervised event such as Union Lido Kids Club, you are responsible for making sure they are present and safe at all times, especially in children’s play areas, licensed areas, pool complexes and any on-site facilities.

On arrival at Union Lido, you will be asked to hand in your passport(s) to the main reception and you will be given Union Lido wristbands for all your party to wear throughout their holiday. If required you can ask for the return of your passport at any time. Union Lido will require some form of security from you to do this, such as a credit card number. Normally you collect your passport the day before your departure day when paying your Tourist Tax at the Union Lido check-out / cash office.

Pets are not allowed with Bolero Holidays Italy Ltd at Union Lido.


We reserve the right to increase the holiday cost should the rate of exchange vary. We guarantee that this will not be more than 10% of your holiday cost and we also guarantee that this surcharge will only be applied if absolutely necessary. Our prices do not include the local tourist tax which is payable direct to Union Lido on your check-out. The exact cost will be confirmed by Union Lido by the end of April 2024 (2023 price was 0.75€ per person per night).

Travel Documents

It is your responsibility to be in possession of all necessary travel / health / insurance documents. All British citizens require a full valid passport and we advise you to carry a current and valid GHIC or EHIC card (if still valid in the UK) which provides reciprocal health care within the EU. On arrival at Union Lido you will be asked to hand in your passport(s) to the main reception and you will be given Union Lido wristbands for all of your party to wear throughout their holiday. If required you can ask for the return of your passport at any time. Normally you collect your passport on your departure day as you are leaving, from the Union Lido departure office.

If You Have a Problem

We do our best to facilitate a successful and enjoyable holiday but even the best laid plans can sometimes go wrong. If you have a complaint, it must be reported at the Bolero reception as soon as possible so that steps can be taken to resolve the matter. If the complaint cannot be resolved, a Client Complaint Record Form is available at the Bolero reception, and this must be completed before you depart Union Lido

Get In Touch


You can contact us in a variety of ways, by telephone, email, or social media.
It's your choice…

Bolero Holidays Enquiries
Tel. + 44 1642 714000
[email protected]
Bolero Holidays Italy Ltd